Returns Policy

Returns

Please contact us within 7 days of receiving our products if you have an issue.

Our Returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and unopened and in the same condition in the original packaging that you received it.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Items not in their original condition, are damaged or for other reasons not due to our error will not be eligible for a refund.

Any item that is returned more than 28 days after delivery will not be eligible for a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@flavourhype.com.au.

Shipping
To return your product, you should send us an email at support@flavourhype.com.au to confirm the details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over the value of $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.